Watch who you have your computer repair with!

2009-09-28T15:40:00.001-07:00

If you are having computer problems and need to have it serviced! Make sure that who ever the company or person(s) going to make the repairs is an A+ Certified Technician or knows what they are doing, because it may wind up costing you more down the road! And may cause you to have a computer system that’s useless (un-repairable) or you could wind up losing all your information. A Tech person like myself doesn’t like to hear that I took it to one of my friend’s friend and he or she was unable to fix it! “Now I lost everything” so make sure they know the inns and outs of the business.

Startup problem: "can't find logon.exe"

2009-09-28T12:57:00.000-07:00

Startup problem: "can't find logon.exe"

QUESTION:
Okay, here's a puzzler. I have an old Windows XP computer that I hadn't used in a while. It's just been sitting in the guest room for several months, since I got a new computer. My daughter came to visit and I was going to let her use it. Fired it up and got a message saying "Windows cannot find logon.exe." That sounds like a pretty important thing to get lost, and I don't have a clue how it got lost. The computer still booted but it's acting a little weird, like copy and paste not working right. Is this something I can copy from another computer or download somewhere or ...? Thanks for your help. - Jack E.

ANSWER:
Sometimes you can fix this problem with a simple registry edit. As always, be sure to back up the registry first. Then perform these steps:

Open your registry editor and navigate to: HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows NT \ Winlogon

In the right pane, double click Shell.

In the values box, if you see "Explorer.exe" and then "Logon.exe," delete the "Logon.exe" part only.

Click OK.

Close the registry editor.

Reboot the computer.

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Watch who you have your computer repair with!

Startup problem: "can't find logon.exe"